2 line display, Parallel port Output suitable for Dot-matrix / Thermal printer Format of the Token can be Customized incorporating the Name address, telephone Number and other details of the Hospital, Chamber No. Reception Counter Terminals (RCT) are table mounting type.They have heavy duty key board with 12 Keys (10 keys for Numbers and two function keys). Each counter will have one Reception Counter Terminal and one Printer. Customers without a working device can still join the queue manually and receive an estimated time to return to the store. In addition, the OPDQSoft Reporting System and MIS reports provide top management with a real time view of service performance as it happens from any business location.ĭepending on No of Chambers and daily flow of patient, No of reception counter is to be decided. The hospital Token System is converted into an E-token generation device that can be operated in one step. The automated system tracks each customer’s movement from initial point of entry to the final point of service delivery giving managers have the ability to identify key events such service time and wait time exceptions, peak traffic, queue lengths, best performing staff members and many more statistics. DESIGN AND CONSTRUCTION OF AN ELECTRONIC QUEUE MANAGEMENT SYSTEM (E-QMS) In partial fulfilment of the Award of Bachelor of Science (B.Sc.) Degree CHAPTER ONE INTRODUCTION. It is a service toolkit for managing and continuously improving service delivery for large number of patients at hospital OPDs. OPDQSoft Queue Management System Software-For organized OPD ExperienceīPS offers new software based Queue Management System- OPDQSoft. is displayed out-sed the chamber or at common waiting area having Central Display Unit. For call in next patent, he presses one key and the next token No. Master controller also up-dates each chamber of latest booking thus keeping Doctor’s informed of waiting patients.ĭoctor’s chamber have display cum key unit. and commands for taken printout.Įach reception counter is wired to a Master Controller which stores all information and allots token no on every new booking. Attendant at reception counter inserts particular Doctor’s chamber number & slot No. Patient willing to consult any doctor can book his / her appointment at any reception counter. An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services like appointment scheduling, queue management, analytics, virtual queuing, customer feedback, staff applications, and more. Each chamber may be offered to different Doctor at different time slots. Kindly reach out to me for a detailed discussion.OPD’s in the hospital have number of Reception Counter & Number of Chambers for Doctor’s. Number of customers serviced in each area, Average time taken by each counter to serve tokens, Customer turn-around-time etc are some of the reports available in the system.Īpart from the state of the art solution, a dedicated support team is locally available in Muscat, Oman which is one of our major advantage. Queue Management Solution can improve your staff productivity as they can be better organised and they will have more time to focus on the customer needs than managing queue flows.Īffinity QMS can provide various reports. customers are guided through the various services making them feel at home. With multi language voice announcements, intuitive display screens, signage etc. Such integrations can give more capabilities to the queue management solution in terms of process flow automation. Our engineers can be engaged to integrate your existing software to the queue management solution. This is achieved by careful automation and providing simple interfaces for customers and staff as per the need. Solutions Solutions Queue management solutions for enterprise Qmatic queue management solutions cover everything from simple ticket, self check-in kiosk, and display solutions to a fully tailored customer journey platform that utilizes customer data. With a single token taken upon arrival, our queue management solution can guide the customer to various service points one after another as per the defined workflow. Rather than traditional token system, our queue management solution tries to give a tailor made solution for our clients. This is to introduce our queue management solution (Affinity QMS) which is a highly successful solution in this market helping our clients to effectively manage their customer workflow. We are a software product company and have various software products suitable for different customers and domains.
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